TY - BOOK AU - Haass,Richard TI - The power to persuade SN - 0395675855 : AV - JF1411 .H3 1994 U1 - 350 20 PY - 1994/// CY - Boston PB - Houghton Mifflin KW - Public administration KW - Bureaucracy KW - Performance KW - Persuasion (Psychology) KW - Office politics KW - Administrative agencies KW - United States KW - Management KW - Class of Spring 2014 KW - Lloyd Cutler Distinguished Visitor KW - Distinguished Visitor N1 - Includes bibliographical references (p. 251-260) ER -