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_aZacka, Bernardo _d1983- _eVerfasserIn _0(DE-588)1031737944 _0(DE-627)737258306 _0(DE-576)379435195 _4aut |
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_aWhen the state meets the street _bpublic service and moral agency _cBernardo Zacka |
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_aCambridge, Massachusetts _aLondon, England _bThe Belknap Press of Harvard University Press _c2017 |
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_axi, 337 Seiten _bIllustrationen |
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_aText _btxt _2rdacontent |
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_aohne Hilfsmittel zu benutzen _bn _2rdamedia |
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| 500 | _aIndex: Seite 329-337 | ||
| 500 | _aIncludes bibliographical references and index | ||
| 520 | _aWhen the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political theory with ethnographic fieldwork as a receptionist in an urban anti-poverty agency, Bernardo Zacka shows us firsthand the predicament in which these public servants are caught up. Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Pressed to cope with the pressures of everyday work, they often and unknowingly settle for reductive conceptions of their responsibilities. Zacka examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such adverse conditions.-- | ||
| 520 | _aWhen the State Meets the Street probes the complex moral lives of street-level bureaucrats: the frontline social and welfare workers, police officers, and educators who represent government's human face to ordinary citizens. Too often dismissed as soulless operators, these workers wield a significant margin of discretion and make decisions that considerably affect people's lives. By combining insights from political theory with ethnographic fieldwork as a receptionist in an urban anti-poverty agency, Bernardo Zacka shows us firsthand the predicament in which these public servants are caught up. Public policy consists of rules and regulations, but its implementation depends on how street-level bureaucrats interpret them and exercise discretionary judgment. These workers are expected to act as sensible moral agents in a working environment that is notoriously challenging and that conspires against them. Pressed to cope with the pressures of everyday work, they often and unknowingly settle for reductive conceptions of their responsibilities. Zacka examines the factors that contribute to this erosion of moral sensibility and what it takes to remain a balanced moral agent in such adverse conditions.-- | ||
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_iErscheint auch als _nOnline-Ausgabe _aZacka, Bernardo, 1983 - _tWhen the state meets the street _dCambridge, Mass. : The Belknap Press ofHarvard University Press, 2017 _h1 Online-Ressource (353 pages) _w(DE-627)1011030799 _z9780674981423 |
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